Refund terms

Last updated: October 1, 2026

This website does not take payment. Nothing is charged here, so there is nothing to refund on anything sent through this page. This policy covers amounts paid later, directly to us, and it is published in advance so the rules are known before anyone pays anything.

Deposits

A deposit paid to hold an order or a booking is returned in full if you cancel before work starts. The refund is issued within 10 business days of your written request, to the account the money came from.

When the fault is ours

If, through our own fault, we cannot deliver what was agreed, you receive back every amount paid, in full, with no deduction of any kind.

After work has begun

When work is already under way, the refund is the part not yet spent on materials or labour, with the deduction itemised in writing before payment.

How to request

Send the order reference to contact@toniacasarinusa.online. Receipt is confirmed the same business day, with the date the refund will be paid.